How long is the shipping time?
Your orders will be shipped via USPS & ePacket and be shipped depending on the fulfillment center the product is from.
- Average transit times: 10 - 30 Business days
- Average transit times: 17 - 45 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
Will I receive a tracking number?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email firstname.lastname@example.org. All you need to do is send us an email with the subject line "CANCEL".
I have entered an incorrect address!
Please make sure your address information is correct Before submitting your order. And if you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at email@example.com. If the address is wrong, we can correct this within 24 hours.
I have a question that is not answered. We're here to help you!
Please contact us with emial at firstname.lastname@example.org and we will do our best to reply within 24 hours.